EPlus Certified Hotel Reception

Hotel receptionists welcome guests as they arrive at the hotel. Their duties include checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments

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EPlus Certified Hotel Reception - CHR

Module Description

 

  •   Understand the basics of hotel reception including Duties & responsibilities of a Receptionist
  •   Practice record keeping in hotel reception and handling keys 
  •   Understand types of information in hotel reception   
  •   Understand types of rooms and facilities   
  •   Communication Patterns   
  •   Handling various activities of guests such as payments, wake up calls, lost and found items 
  •   Handle reservations and bookings 
  •   Guest complaints 
 

Mode of Exam

Online examination (60 MCQs)

 

Fee Structure

Registration Fee : LKR 4000/= 

Exam Fee: LKR 4500/=

 

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